Shipping policy

Shipping Policy

At hugtorugs.com, we are dedicated to providing excellent service and ensuring the complete satisfaction of our customers.

We proudly offer reliable shipping services and strive to get your order to you as quickly as possible. Please keep in mind that holidays may affect delivery times.

1. Shipping

All orders are processed and shipped within 7-10 business days. Orders are not shipped or delivered on weekends or holidays. In the event of high order volumes, shipments may be delayed by a few days. Please allow extra time for delivery. If there is a significant delay in your order’s shipment, we will notify you via email.

2. Incorrect Address Disclaimer

Customers are responsible for providing the correct shipping address at checkout. We aim to process and ship orders promptly, so there is only a short window to correct any address errors. If you realize you’ve entered an incorrect shipping address, please contact us immediately.

3. Undeliverable Orders

Orders returned to us due to incorrect shipping information are subject to a restocking fee, which will be determined on a case-by-case basis.

4. Lost or Stolen Packages

hugtorugs.com is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you did not receive it, please contact your local post office for assistance.

5. Acceptance of Terms

By placing an order on our site, you agree to the terms outlined in this Shipping Policy.

6. Contact Information

For any questions or concerns, please reach out to us at:

Email: hello@hugtorugs.com